Instructions for Setting Up Remote Assistance On Two Computers

Remote Assistance, Receiving

Here is how to Receive Remote Assistance over the Internet from someone you trust.

The first step would be to go to the Start Button, and under Programs, select Remote Assistance.

 

Then, select “Invite someone to help you.”

Now, put the person’s email address in.

Set the time limit that the person could request to work on your computer. (You can always disconnect the other person so the time really shouldn’t be a factor. You should give the person enough time to fix your problem.)

You will have to communicate the password to the person you are giving access to your computer in some other way than using Remote Assistance. Send an email or call them by telephone. Remote assistance will not reveal the password in the email that it sends.

Hit the Send Invitation button.
 

You may get a message from Outlook Express or whatever email program you are using asking if you want to allow the message to be sent.

Select “Send.”

Depending on your Virus protection or your firewall, you may be prompted a couple of times about whether to allow a connection to the internet or whatever. Just allow it.


Once the person received your message and tries to connect to your computer, you will still be allowed to decide if you want to go through with the remote assistance.

Select “Yes.”

Once the two computers are connected, you both can communicate by typing into the “Message Entry” area and then clicking on ”Send.”

The person you asked to help you with remote assistance will most likely want to take control of your computer from their computer.
Select yes to allow.

 

Remote Assistance, Giving

You will receive an email request for help.

Double click on the attachment to activate the connection.

You may get a prompt from your email program asking if you want to open the file. Do it.

Select “Scale To Window” to be able to see the whole remote desktop.

Hit the “Take Control” button in the upper left corner of the window to request full control from the other computer.